Contact
If you want to return or exchange your order, please fill out this form.
For other questions please fill out the quick form below and we will be in touch as soon as possible.
Our customer service is available from Monday to Friday between 9:00 am to 9:00 pm ET.
Alternatively you can contact us by email info@paragonfaucets.com
Address: 1950 W Corporate Way Anaheim, CA 92801
Phone: +1 (510) 6666-981
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Frequently Asked Questions
Please verify if your question has already been answered below.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout, unless your order qualifies for FREE shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on your location. Allow 1-2 days to process the order, and 5-14 business days for shipping. International order may take up to 20 business days to deliver. Delivery details will be provided in your confirmation email so you can track your order.
We operating with multiple warehouses across the world. The biggest warehouse is located in the US. Also we have warehouses in the UK, CN, and AU. We cannot promise an order will ship from the closest warehouse, as it depends on the available inventory, team, and public holidays of the location.
We automatically pick the fastest shipping provider available for your location. It might be UPS, DHL, FedEx or any other that currently works faster.
We want all of our customers to be 100% satisfied. If you are sure we cannot fix the problem that has occurred, you can definitely return the product.
To return your order, please fill up this form.
For more details, please read our Return Policy.
Product
Most faucets are made of solid lead-free brass to be rust-resistant. Some other faucets use rust-resistant stainless steel. Please check the "Specifications" section of a specific product.
Yes, we ship the correct piping standard for your country according to your shipping address.
PAYMENT
PayPal, Apple Pay, VISA, MasterCard, American Express, Discover, JCB, etc.
Paragon Faucets is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
All credit card numbers are processed through PayPal payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.