Damages and issues
You will have 7 days to inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In case if your item is damaged upon arrival, you are eligible for a free replacement. No refunds are given in this case. Shipping fees will be paid by us. There is no need to return a faulty item.
If you inspect your item later than 7 days after delivery, you are not eligible for a refund.
30-days money back guarantee
We have a 30-days return policy, which means you have 30 calendar days since your order is delivered to request a refund if your item works not as expected during normal use. This includes product condition issues upon arrival, installation issues, compatibility issues.
To start a return process, you need to fill the form by the link below and wait 2-5 business days for an approval.
If your refund request is approved, we will either send you a shipping label (only for the US orders), or you will have to ship the item by yourself, depending on the item you have purchased. In many cases you may not need to return the item to get a refund. In case of sending you a shipping label, the return fee of $10 will be deducted from the refund amount.
The return shipping destination depends on a warehouse which has been used to fulfil your order. Depending on the items, it may be either US, EU or PRC.
We will need you to share a return shipment tracking number.
After the item is received and inspected, if all conditions mentioned above are met, we will refund you to the original payment method. Please note that we cannot refund to any other payment methods.
Please consider we may reject your return request if you have not returned the item within 60 days after the return request was approved.
In case of faulty or damaged items, we may approve a refund request without return.
Product does not fit
In case if the product does not fit your configuration, you are eligible for an exchange to any other product that might fit. You will pay the price difference or be refunded with the price difference. In case if you refuse an exchange, you can request a full refund. You will need to return the product. We will provide a shipping label (only for the US) and deduct a $10 restocking fee from the refund amount.
In the "product does not fit" case, in order to approve your request, we will require a photo or video proof of the problem to make sure you do not abuse the refund policy.
Buyer's remorse
We do not accept buyer's remorse as a valid reason for refund/return. Examples of buyer's remorse include but not limited to: "changed my mind", "chose another option from another shop", etc. PayPal and card networks (Visa, MasterCard, etc.) do not accept buyer's remorse as a valid reason for refund as well. Please be mindful and decide carefully if you need an item before ordering it.
However, in many cases we can provide a partial refund of 50% of the item cost. In this case we will provide you with a return shipping label (only for the US) and deduct the shipping cost from the refund amount.
The above buyer's remorse policy does not work for the UK and EU countries. In case if you ordered to the UK or EU, you are eligible for the 14 day cooling off period, which is described below.
Warranty
Many items in our store include 1 or 2-years warranty, which allows you to replace a faulty item for free. In case if a faulty part of the item is replaceable separately, this part will be shipped to you for free instead of the whole new product. The warranty does not allow you to get a refund for the item.
European Union 14 day cooling off period
Notwithstanding the above, if the products are being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the digital receipt or proof of purchase.
Exceptions / non-returnable items
Currently all items in our store are returnable. You can also claim a refund for the Extended Warranty if none of the products are used and all of them are returned.
Refund due to items not received
If your package has not arrived within 60 business days, you may request a full refund by contacting us via email. Please note that Paragon Faucets is not liable for replacing or refunding packages delivered to an incorrect address provided by the customer. If you wish to have the parcel re-shipped due to an address error.
Refunds
We will notify you once we have received and inspected your return. You will be automatically refunded on your original payment method within 1 to 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If a refund has been requested but the customer fails to return the package within the specified time frame, Paragon Faucets reserves the right to close the refund request after 60 days of inactivity. Please note that refunds will not be processed unless the return is completed in accordance with our return policy. In case of damaged or faulty products, we process the requests without returns.
Gothenburg Commercial Mixer: Professional Performance for the Modern Kitchen
Unleash the full potential of your culinary workspace with the Gothenburg Commercial-Level Spring Gooseneck Faucet. This heavy-duty mixer is engineered for those who demand professional performance at home. Featuring a striking high-arc open-coil spring design, the Gothenburg offers a bold industrial aesthetic while providing the structural integrity required for high-traffic kitchens. Its all-metal body is built to resist rust, scratches, and stains, ensuring it remains the centerpiece of your kitchen for years to come.
Dual-Functionality: Pre-Rinse Sprayer and Swivel Pot Filler
Maximize your efficiency with the Gothenburg’s dual-outlet system. This faucet features a highly flexible retractable pull-down nozzle for targeted cleaning and a separate swivel pot filler for rapid filling of large vessels. Use the ergonomically designed trigger button on the sprayer to activate a high-pressure shower spray—perfect for blasting away stubborn food debris—while the dedicated aerated stream spout handles your everyday rinsing needs simultaneously.
Precision Control with Classic Dual Pencil Handles
Experience effortless adjustment of both water temperature and flow with the Gothenburg’s classic dual pencil handles. Paired with high-performance internal ceramic disc cartridges, these handles provide a smooth, drip-free experience and professional-grade precision. With its full 360-degree swivel capability, this faucet offers total sink coverage, making it the ideal solution for large double basins or kitchen islands.
Key Specifications:
Material: Lead-Free Premium Solid Brass
Design: Commercial High-Arc Spring Gooseneck
Spray Modes: Dual Nozzle (High-Pressure Spray and Aerated Stream)
Maneuverability: 360° Swivel Spout with Retractable Hose
Handles: Dual Pencil Levers for Independent Hot/Cold Control
A high‑arc spring neck and 360° swivel spout deliver precise water placement around large cookware, with an ergonomic trigger that boosts spray pressure for efficient cleanup.
Easy install, efficient use
Ready in minutes
Pre‑attached water lines and included mounting hardware simplify setup, and a 1.8 GPM flow rate meets CEC Title 20 to help reduce water use without sacrificing performance.
Commercial Power. Home Kitchen Ready.
Professional Performance Without the Price Tag.
The Gothenburg delivers genuine commercial-grade functionality — dual nozzles, a 27.5-inch high-arc spring neck, and 360° swivel — at a price that suits a home kitchen renovation. Pre-attached water lines simplify installation, and its CEC Title 20 compliant 1.8 GPM flow rate keeps water usage efficient without sacrificing performance.
All‑metal durability
Built to last
A robust lead‑free brass body and handle resist rust, scratches, and stains, while a ceramic disk cartridge ensures smooth, leak‑free control through years of daily use.
Dual nozzles, pro control
Rinse and fill faster
Two spinnable outlets — a flexible pull‑down pre‑rinse sprayer and a separate pot filler—let tasks run back‑to‑back, with quick toggling between stream and spray for gentle rinsing or high‑pressure cleaning.
Customer Reviews
Customer Reviews
Overall rating: 4.9 / 5 from 678 reviews.
Such a better value than Kohler. The construction and feel are very premium. You start to think Kohler is a rip off. The sprayer and spout are an incredibly functional combo. My wife says it's fun to do dishes again.
Great faucet for my home bakery business. Took me only a few minutes to install and the moving parts feel sturdy and strong no wobbles or loose connections but smooth turning motion and faucet stays where you want it without recoiling to its desired position. LOVE LOVE LOVE the height of the sprayer when I’m washing full sized sheet pans. Now I can wash large kitchen items without faucet getting in the way. All in all this is one of the best purchases I have made. If I had purchased a faucet like this at one of the big box stores I would have had to pay almost triple the price I paid.
I love the look of this faucet and that there are two water sources, one from the sprayer and one from the smaller faucet. I am so glad we ordered this and did not settle for something else!
This faucet is solid. It has great pressure to wash off the dishes. The craftsmanship is really good, I would encourage anyone requiring a separate sprayer and faucet head to co sider this unit. You will need a sturdy sink. This item is fairly stiff at the spring and you will have to pull at it. A commercial stainless steel sink, a surface mount to the counter or a cast iron sink are good sinks for this unit. I had to build a stiffening bracket to keep from warping my think stainless steel sink. This faucet is a great product though
This was a direct replacement for a brand new Kohler semi pro pull down faucet. This faucet is 10x better in every way. I would highly recommend this product over the name brand. Easy to install! Clear directions! Very high Quality compared to the 3x more $$$ Kohler.
Installed this with a new sink and countertop combo. I couldn’t be more happy with the choice. Quality and heavy duty it looks great. It’s tall so make sure you have room for it.
The tap showed up and checked it out to see if it had an installation manual. Not in the box and I couldn’t find it online either. I just winged it and it wasn’t bad to install. Had an idea going in what I needed but still. Something to add to the box or have it on line. Looks great and works well.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout, unless your order qualifies for FREE shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on your location. Allow 1-2 days to process the order, and 5-14 business days for shipping. International order may take up to 20 business days to deliver. Delivery details will be provided in your confirmation email so you can track your order.
Where do you ship from?
We operating with multiple warehouses across the world. The biggest warehouse is located in the US. Also we have warehouses in the UK, CN, and AU. We cannot promise an order will ship from the closest warehouse, as it depends on the available inventory, team, and public holidays of the location.
What shipping methods do you use?
We automatically pick the fastest shipping provider available for your location. It might be UPS, DHL, FedEx or any other that currently works faster.
How can I return my order?
We want all of our customers to be 100% satisfied. If you are sure we cannot fix the problem that has occurred, you can definitely return the product.
Most faucets are made of solid lead-free brass to be rust-resistant. Some other faucets use rust-resistant stainless steel. Please check the "Specifications" section of a specific product.
What are the lengths of the supply lines?
About 15" (38cm).
Will it fit my country's piping standard?
Yes, we ship the correct piping standard for your country according to your shipping address.
PAYMENT
What payment methods do you accept?
PayPal & Apple Pay
How secure is my payment?
Paragon Faucets is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
All credit card numbers are processed through PayPal payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.
Savings Await!
Upgrade now and get Gothenburg for $298.90 instead of $428.00.
Make your kitchen stand out!