Damages and issues
You will have 7 days to inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In case if your item is damaged upon arrival, you are eligible for a free replacement. No refunds are given in this case. Shipping fees will be paid by us. There is no need to return a faulty item.
If you inspect your item later than 7 days after delivery, you are not eligible for a refund.
30-days money back guarantee
We have a 30-days return policy, which means you have 30 calendar days since your order is delivered to request a refund if your item works not as expected during normal use. This includes product condition issues upon arrival, installation issues, compatibility issues.
To start a return process, you need to fill the form by the link below and wait 2-5 business days for an approval.
If your refund request is approved, we will either send you a shipping label (only for the US orders), or you will have to ship the item by yourself, depending on the item you have purchased. In many cases you may not need to return the item to get a refund. In case of sending you a shipping label, the return fee of $10 will be deducted from the refund amount.
The return shipping destination depends on a warehouse which has been used to fulfil your order. Depending on the items, it may be either US, EU or PRC.
We will need you to share a return shipment tracking number.
After the item is received and inspected, if all conditions mentioned above are met, we will refund you to the original payment method. Please note that we cannot refund to any other payment methods.
Please consider we may reject your return request if you have not returned the item within 60 days after the return request was approved.
In case of faulty or damaged items, we may approve a refund request without return.
Product does not fit
In case if the product does not fit your configuration, you are eligible for an exchange to any other product that might fit. You will pay the price difference or be refunded with the price difference. In case if you refuse an exchange, you can request a full refund. You will need to return the product. We will provide a shipping label (only for the US) and deduct a $10 restocking fee from the refund amount.
In the "product does not fit" case, in order to approve your request, we will require a photo or video proof of the problem to make sure you do not abuse the refund policy.
Buyer's remorse
We do not accept buyer's remorse as a valid reason for refund/return. Examples of buyer's remorse include but not limited to: "changed my mind", "chose another option from another shop", etc. PayPal and card networks (Visa, MasterCard, etc.) do not accept buyer's remorse as a valid reason for refund as well. Please be mindful and decide carefully if you need an item before ordering it.
However, in many cases we can provide a partial refund of 50% of the item cost. In this case we will provide you with a return shipping label (only for the US) and deduct the shipping cost from the refund amount.
The above buyer's remorse policy does not work for the UK and EU countries. In case if you ordered to the UK or EU, you are eligible for the 14 day cooling off period, which is described below.
Warranty
Many items in our store include 1 or 2-years warranty, which allows you to replace a faulty item for free. In case if a faulty part of the item is replaceable separately, this part will be shipped to you for free instead of the whole new product. The warranty does not allow you to get a refund for the item.
European Union 14 day cooling off period
Notwithstanding the above, if the products are being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the digital receipt or proof of purchase.
Exceptions / non-returnable items
Currently all items in our store are returnable. You can also claim a refund for the Extended Warranty if none of the products are used and all of them are returned.
Refund due to items not received
If your package has not arrived within 60 business days, you may request a full refund by contacting us via email. Please note that Paragon Faucets is not liable for replacing or refunding packages delivered to an incorrect address provided by the customer. If you wish to have the parcel re-shipped due to an address error.
Refunds
We will notify you once we have received and inspected your return. You will be automatically refunded on your original payment method within 1 to 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If a refund has been requested but the customer fails to return the package within the specified time frame, Paragon Faucets reserves the right to close the refund request after 60 days of inactivity. Please note that refunds will not be processed unless the return is completed in accordance with our return policy. In case of damaged or faulty products, we process the requests without returns.
High-Quality & Anti-Rust
Crafted from solid brass, Odda Faucet ensures durability, rust resistance, and safety with its lead-free composition.
Waterfall Design
Experience luxury with Odda's 3.5-inch (9 cm) wide waterfall spout, providing a soothing, steady stream for enhanced relaxation.
Effortless Installation
Odda's DIY-friendly design and included hardware make setup quick and hassle-free, saving you time and effort.
Quality Hoses Included
Braided hot and cold water hoses come in the box, with lead-free brass connectors for safe drinking water.
Guaranteed Performance
Backed by a 30-day hassle-free return policy and a 2-year warranty (extendable to 5 years), Odda is built for quality and durability you can trust. Enjoy lasting performance and peace of mind with every use.
Made from lead-free brass and finished with rust- and stain-resistant coating, this faucet holds up against daily use. Ceramic cartridge technology ensures smooth, drip-free operation for years.
SOPHISTICATED TOUCHES
FINISHES & DETAILS THAT SPARK JOY
Odda offers refined finishes and precise craftsmanship - from its waterfall edge to the polished surfaces. Details like clean seams, whisper-quiet operation, and a luxe finish make every use feel special.
No More Wasting Water
Efficient Waterfall Flow
Our waterfall spout pours a soft, wide stream. One lever sets the flow and the temperature, and the ceramic disc valve closes tight, so no drop is wasted.
WATERFALL FLOW FOCAL POINT
STATEMENT CASCADE DESIGN
The Odda faucet draws eyes with its waterfall-style spout, creating a dramatic cascade of water that transforms your basin into a serene, spa-like feature. Its bold look makes a strong style statement in every bathroom.
SINGLE-HOLE SIMPLICITY
CLEAN, UNCLUTTERED LOOK
With its single-lever, single-hole setup, Odda keeps your sink area sleek and streamlined. No fuss with multiple components - just elegant minimalism that’s easy to install and simple to clean.
Customer Reviews
Customer Reviews
Overall rating: 4.9 / 5 from 261 reviews.
I absolutely love it. I am so grateful I ran across your ad on Facebook. I couldn't be any more happier with this product. Everyone that sees it always makes a comment about how beautiful it is, and I couldn't agree more with them. My sister was truly impressed with it and is considering redoing her bathroom faucets. I gladly referred her to your website. It truly is the focal point of my entire bathroom remodel.
This faucet really adds a touch of beauty and elegance to my bathroom. It's definitely a conversation starter! Just a heads up, the gold plate at the base doesn't come with the faucet, gotta buy that separately. Also, had to do a bit of tweaking during installation because the base was slightly larger than my sink hole. But overall, totally worth it for the classy look it gives...
Need matching towel ring, and toilet paper holder. I have sent a request to support to see if you all have these items available. When the faucet is installed I’ll send pics
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout, unless your order qualifies for FREE shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on your location. Allow 1-2 days to process the order, and 5-14 business days for shipping. International order may take up to 20 business days to deliver. Delivery details will be provided in your confirmation email so you can track your order.
Where do you ship from?
We operating with multiple warehouses across the world. The biggest warehouse is located in the US. Also we have warehouses in the UK, CN, and AU. We cannot promise an order will ship from the closest warehouse, as it depends on the available inventory, team, and public holidays of the location.
What shipping methods do you use?
We automatically pick the fastest shipping provider available for your location. It might be UPS, DHL, FedEx or any other that currently works faster.
How can I return my order?
We want all of our customers to be 100% satisfied. If you are sure we cannot fix the problem that has occurred, you can definitely return the product.
Most faucets are made of solid lead-free brass to be rust-resistant. Some other faucets use rust-resistant stainless steel. Please check the "Specifications" section of a specific product.
What are the lengths of the supply lines?
About 15" (38cm).
Will it fit my country's piping standard?
Yes, we ship the correct piping standard for your country according to your shipping address.
PAYMENT
What payment methods do you accept?
PayPal & Apple Pay
How secure is my payment?
Paragon Faucets is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
All credit card numbers are processed through PayPal payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.
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