Damages and issues
You will have 7 days to inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In case if your item is damaged upon arrival, you are eligible for a free replacement. No refunds are given in this case. Shipping fees will be paid by us. There is no need to return a faulty item.
If you inspect your item later than 7 days after delivery, you are not eligible for a refund.
30-days money back guarantee
We have a 30-days return policy, which means you have 30 calendar days since your order is delivered to request a refund if your item works not as expected during normal use. This includes product condition issues upon arrival, installation issues, compatibility issues.
To start a return process, you need to fill the form by the link below and wait 2-5 business days for an approval.
If your refund request is approved, we will either send you a shipping label (only for the US orders), or you will have to ship the item by yourself, depending on the item you have purchased. In many cases you may not need to return the item to get a refund. In case of sending you a shipping label, the return fee of $10 will be deducted from the refund amount.
The return shipping destination depends on a warehouse which has been used to fulfil your order. Depending on the items, it may be either US, EU or PRC.
We will need you to share a return shipment tracking number.
After the item is received and inspected, if all conditions mentioned above are met, we will refund you to the original payment method. Please note that we cannot refund to any other payment methods.
Please consider we may reject your return request if you have not returned the item within 60 days after the return request was approved.
In case of faulty or damaged items, we may approve a refund request without return.
Product does not fit
In case if the product does not fit your configuration, you are eligible for an exchange to any other product that might fit. You will pay the price difference or be refunded with the price difference. In case if you refuse an exchange, you can request a full refund. You will need to return the product. We will provide a shipping label (only for the US) and deduct a $10 restocking fee from the refund amount.
In the "product does not fit" case, in order to approve your request, we will require a photo or video proof of the problem to make sure you do not abuse the refund policy.
Buyer's remorse
We do not accept buyer's remorse as a valid reason for refund/return. Examples of buyer's remorse include but not limited to: "changed my mind", "chose another option from another shop", etc. PayPal and card networks (Visa, MasterCard, etc.) do not accept buyer's remorse as a valid reason for refund as well. Please be mindful and decide carefully if you need an item before ordering it.
However, in many cases we can provide a partial refund of 50% of the item cost. In this case we will provide you with a return shipping label (only for the US) and deduct the shipping cost from the refund amount.
The above buyer's remorse policy does not work for the UK and EU countries. In case if you ordered to the UK or EU, you are eligible for the 14 day cooling off period, which is described below.
Warranty
Many items in our store include 1 or 2-years warranty, which allows you to replace a faulty item for free. In case if a faulty part of the item is replaceable separately, this part will be shipped to you for free instead of the whole new product. The warranty does not allow you to get a refund for the item.
European Union 14 day cooling off period
Notwithstanding the above, if the products are being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the digital receipt or proof of purchase.
Exceptions / non-returnable items
Currently all items in our store are returnable. You can also claim a refund for the Extended Warranty if none of the products are used and all of them are returned.
Refund due to items not received
If your package has not arrived within 60 business days, you may request a full refund by contacting us via email. Please note that Paragon Faucets is not liable for replacing or refunding packages delivered to an incorrect address provided by the customer. If you wish to have the parcel re-shipped due to an address error.
Refunds
We will notify you once we have received and inspected your return. You will be automatically refunded on your original payment method within 1 to 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If a refund has been requested but the customer fails to return the package within the specified time frame, Paragon Faucets reserves the right to close the refund request after 60 days of inactivity. Please note that refunds will not be processed unless the return is completed in accordance with our return policy. In case of damaged or faulty products, we process the requests without returns.
Solna Waterfall Faucet: Nature-Inspired Elegance for the Modern Bath
Bring the tranquil beauty of a cascading stream into your home with the Solna Waterfall Faucet. Crafted from premium-grade solid brass, this faucet features a distinctive wide-trough spout that creates a stunning visual display of flowing water. Its minimalist silhouette and high-end finish are designed to elevate your vanity, providing a sophisticated focal point that balances organic inspiration with modern architectural lines.
Advanced Water-Saving Technology and Precision Control
The Solna isn't just about aesthetics; it’s engineered for efficiency. Featuring integrated water-saving technology, this faucet reduces consumption by up to 30% without sacrificing performance. The wide waterfall outlet is designed to minimize splashing, keeping your countertop dry and tidy. With clear hot and cold indicators on the single-lever handle, achieving your perfect temperature is intuitive, safe, and effortless.
Durable Craftsmanship and Stress-Free Installation
Built to last, the Solna is equipped with a premium ceramic disc valve that ensures a lifetime of drip-free operation. The solid brass body provides natural resistance to corrosion and tarnish, maintaining its sleek look for years to come. Designed for the modern homeowner, it features standard connections and a user-friendly setup, making self-assembly a breeze for a quick and rewarding bathroom upgrade.
Key Specifications:
Material: High-Density Premium Solid Brass
Spout Style: Wide Waterfall Cascade Outlet
Efficiency: Eco-Friendly Design (Saves up to 30% Water)
Valve Type: Drip-Free Premium Ceramic Disc
Temperature Control: Single Lever with Clear Hot/Cold Indicators
Installation: Easy DIY Setup with Standard Connections
Performance: Anti-Splash Technology for Cleaner Surfaces
Effortless water flow, controlled by a single, solid plane.
Designed for Intuitive Control
Transform your bathroom or kitchen with a centerpiece designed by leading architects. The sleek lines and distinct flat lever handle of this faucet are not just about water flow they are about setting a new standard for home elegance.
Solid foundation for flawless operation and lasting beauty.
Sculpted from Solid Brass
The two distinct internal holes are for secure connection and water channels, revealing a carefully considered design optimized for both performance and easy maintenance.
Zen Flow
Water-saving elegance
With its water-saving technology, Solna minimizes waste while ensuring a luxurious experience with every use.
refined into one design
A Statement of Modern Craftsmanship
Crafted from high-grade brass with a sleek matte finish, the Solna Faucet transforms your sink into a modern statement. Enjoy precise temperature control, effortless installation, and sustainable water use - all in one timeless design.
Waterfall Elegance
Smooth water flow, sleek design, lasting quality
With its modern waterfall outlet and durable brass build, Solna offers seamless water flow and long-lasting quality. Featuring a precision ceramic valve and water-saving technology, it’s luxury that works as beautifully as it looks.
Customer Reviews
Customer Reviews
Overall rating: 4.9 / 5 from 265 reviews.
the faucet has been in use for about a month now (installed on a small sink in the guest toilet). I love it 😄. Perfect water flow. Perfect size for the small sink. We also have very hard water. The lime stains can be easily wiped off with a damp cloth (without cleaning agents, without residue). And the installation was also very easy.
From my side, this faucet receives a recommendation for purchase.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout, unless your order qualifies for FREE shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on your location. Allow 1-2 days to process the order, and 5-14 business days for shipping. International order may take up to 20 business days to deliver. Delivery details will be provided in your confirmation email so you can track your order.
Where do you ship from?
We operating with multiple warehouses across the world. The biggest warehouse is located in the US. Also we have warehouses in the UK, CN, and AU. We cannot promise an order will ship from the closest warehouse, as it depends on the available inventory, team, and public holidays of the location.
What shipping methods do you use?
We automatically pick the fastest shipping provider available for your location. It might be UPS, DHL, FedEx or any other that currently works faster.
How can I return my order?
We want all of our customers to be 100% satisfied. If you are sure we cannot fix the problem that has occurred, you can definitely return the product.
Most faucets are made of solid lead-free brass to be rust-resistant. Some other faucets use rust-resistant stainless steel. Please check the "Specifications" section of a specific product.
What are the lengths of the supply lines?
About 15" (38cm).
Will it fit my country's piping standard?
Yes, we ship the correct piping standard for your country according to your shipping address.
PAYMENT
What payment methods do you accept?
PayPal & Apple Pay
How secure is my payment?
Paragon Faucets is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
All credit card numbers are processed through PayPal payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.
Savings Await!
Upgrade now and get Solna for $179.90 instead of $229.00.
Make your kitchen stand out!